I received them

Decals Separated

Had a problem with the decals I ordered separating from the backing paper which ruined them. Contacted "Customer Service" which responded with the following cut and paste response:

"During shipping, the decal can separate from both the paper backing and the transfer tape. This is why it is critical you go over the entire decal like you are installing it to the paper before you try and remove the backing. This can be done with a squeegee, credit card, plastic spatula or your fingers. Sometimes a lot of pressure is needed to get it to stick to the tape. Once you have done this then you need to flip the decal over, so it is FACE DOWN and slowly remove the paper backing from the decal. Most customers try and lift the decal and tape off the paper backing; this is wrong because it can make the decal more difficult to release from the paper."

Radio silence afterwards...
"Customer Service" just isn't what it used to be.
????

--Fast Decals response:
You contacted us at 11:32, we responded at at 12:09 then you wrote this negative review an hour later (and placed a new order at the same time). Your pictures clearly show you didn't follow the instructions because you continued to peel off the decal even though some parts were not sticking to the tape. This is why the instructions say take your time to make sure the decal is sticking to the application tape...if not, apply pressure to that area so all the parts can be removed from the backing.

None.

Never received product. Gaslighting.

I was super excited to order from them as their reviews sounded like they had great customer service. I am ordering from Canada so the price is a lot more for me with shipping and exchange rate but I thought, hey they have good quality stuff from what it seems. I'll never know though as it never came. It was "delivered" by Canada Post but never actually showed up. I filed an investigation with Canada Post and they basically said they lost it and to have the sender (fast decals) file a claim on their end as in Canada the receiver can not file the claim as per their rules. Fast decals outright refused to help me and kept telling me I have to file a claim on my end which I was specifically told by Canada post is not a thing. They would not listen or budge at all. I wasted $63 on nothing. No one cares, im just out without options.

While I understand its not their fault as it shows delivered on their end. A little bit of customer service goes a long way.

I was planning on ordering much more from them in the future if the quality was what I was thinking.

If you're ordering from Canada, i would honestly steer clear of them. They have zero compassion and customer service is rude and wont help you. I will never buy from them again and will be sure to tell everyone and anyone I can to avoid them at all costs.

From Fast Decals: As explained, we don't have the option to file a claim with Canada Post for an item that shows it was delivered. We asked several times for proof that you had made a claim but for whatever reason you refused to do so. When you finally did provide proof an investigation was opened (it still does not show with USPS) you instantly wrote this bad review. This could've been fixed very quickly if you would have provided the claim information we asked for in the beginning.