I ordered 2 DV8 decals with red outline around black . I received 4 decals total, two red and two black . Confused as to why I had to install the black on top of the red myself instead of receiving them that way , I went with it anyway . So one of the 4 decals had a hard folded crease in the decal to where I did not install due to the damage . I emailed about a replacement and was basically made fun of over it lol . If the situation isn’t handled I will post the entire email conversation so you can see yourself . I’ve never left a bad review on anyone as I understand that things happen. I also know that in owning a business, taking care of the customer is most of the time a high priority of interest . Not in this case ....
Response from Fast Decals: Sorry you feel this way. As explained in our emails, you ordered 2 decals but we actually were nice enough to send you a 3rd for free (we do this a LOT when there is room on the sheet to make extras). I understand this 3rd one was damaged during shipping but since it was something we sent you for free in the same package it is not "owed" to you even though it got damaged. Find it hard to believe this is even an issue worth writing a bad review over. This is a prime example of "no good deed goes unpunished".
Just a note to thank you folks for your great service. I’ve become a regular customer and am still impressed with your same-day speed in filling orders and that I always get more than I bargained for,(extra decals!). Your company has really got it figured out and I will always be a loyal customer. Best wishes for your continued success!
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