FAQ's (Frequently Asked Questions)
- What are the
prices
of the decals?
Prices are shown next to the sizes on the pull-down
menu. Specialty vinyl and/or adding a second color adds to the cost.
To check the cost of a decal simply choose the size and color options you want
and add the item to the cart. The total will be displayed on the next
page. Quantity discounts don't show up until
the billing page.
- Can I get the decals in a
color other than
black?
Yes, the decals are just shown in black (some in other colors) just for
reference. All decals can be made in any color found on the
color chart. See a guide on how to choose
the proper color here.
- How do I
install the decal?
Check out the decal
installation page.
- How do I
remove
an existing sticker/decal?
Check out the
decal removal page.
- I would like to order a decal with a
printed pattern but
I can't find the option in the color choice pull down menu.
Since there are literally hundreds of pattern options
they all can't be listed in the pull down menu. But it can be done by
choosing CUSTOM FILL as your color choice and state the pattern name in the
comments box. A full guide on how to order these can be found
here.
- Can I clear coat
over the decals?
Yes, since all the decal offered are vinyl or polyester based (not paper based)
they may be cleared over. This will prolong the outdoor life of the
decals even longer than those times listed on the color chart.
- I would like to order by phone but I can't
seem to find a
phone number.
For security purposes (IP Tracking) our merchant account
holder requires that all credit card transactions be processed online. This
processes the cards in real time. You will get a receipt emailed to you
immediately after the order is placed. If you have
any questions regarding an existing or future order please send us an
email.
- I am located
outside the United States,
can I still order from you?
Yes, we do ship internationally via Air Mail.
- I would like to pay with
PayPal, is this
possible?
Yes, just select PayPal from the payment type on the
shipping page. You may now also use PayPal to process a credit card even
if you don't have a PayPal account.
- How do I find out the
specific height of
each decal?
This can be a little tricky but it can be figured out
before you order. Follow the instructions on the
sizing page. You may always just specify the height you want in the
comments box but it is best to just let it work out to whatever is
proportional. Otherwise your design can begin to look "squashed" if the
design is skewed too much.
- The preview images of the decals appear
rough
around the edges. Is my decal going to look
this way?
No, the images just appear that way on your monitor.
Your decal will be cut smooth unless the decal is designed that way.
- I am applying the decal on
glass: Does the decal go on the inside or outside
of the window?
The decal is designed to go on the outside of the window.
This allows it to be more visible. If you would like for the decal to go
on the inside of the glass that can be done too for most vinyl (see
color chart for details on what vinyl can NOT be
used on inside of glass). Just
select "Reverse" from the Extras pull down menu.
- How are the decals made?
The decals are made by a computer plotter that precisely cuts a
design according to a software program. Then all of the excess vinyl is
removed by hand. Finally the decal is covered with an application tape that is
used to install the decal. Then the decal is trimmed down to a size that
is easier to work with.
- How long can I expect the
decals to last?
That depends on the vinyl color and how the decal is treated.
We use the same type of vinyl used by sign shops for commercial vehicles.
Most of the vinyl we offer has a 6 year outdoor life. This can be
extended if the decal does not always sit in the sun/weather. See the
color chart for more information.
- Do you offer discounts?
Yes we offer numerous discounts. Please see our
Discounts page for details.
- Can I get a
refund if the item
is not what I wanted?
Since almost all decals are custom made to order the answer is
usually no. Please see our Refund page for more
information on this matter.
- How
soon
can I expect my order
to arrive?
Orders are
usually shipped the following day (except for holidays and weekends) via USPS
First Class Mail. DELIVERY time is normally 2-7 business
days for U.S. residents. However, shipping times can vary depending on
what part of the country you are in, holidays, weather conditions, etc.
USPS does not guarantee delivery times so if you need an order by a certain
date be sure to order early to make sure you get it on time.
Orders over $50 or 13 ounces get FREE Priority Mail upgrade. *Printed "full color" decals take an
extra 24 hours for the ink to dry so they are normally shipped 2-3
days after you order.
International orders get sent via
Air Mail; delivery times can vary from days to weeks depending on your location.
Still need an answer not found here? You may contact us via
email.
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